Q: Do you work with all dental insurance companies?
A: Yes! We verify benefits with all major dental insurance carriers. We check both in-network and out-of-network coverage, and will let you know if we run into any issues.

Q: How quickly will we get the breakdowns back?
A: We update breakdowns the same day we verify patients. Same-day requests are no problem—we just ask for a one-hour window.

Q: What practice management systems do you support?
A: We work with Dentrix, Open Dental, Eaglesoft, and most other major PMS systems. If you use something different, let us know—we’re flexible.

Q: How do you access our PMS?
A: We use a program called Screen Connect that allows us to directly remote onto a dedicated computer in your office. This keeps everything secure and streamlined.

Q: Can you customize the format of the breakdowns?
A: Absolutely. Every office has its own way of organizing information. We can adapt to your preferences so your team can quickly find what they need.

Q: Do you offer ongoing verification or just one-time support?
A: Both! We can provide ongoing daily/weekly verification for your whole patient schedule, or help with one-time overflow support when your team is behind.

Q: Do you handle pre-authorizations?
A: Yes, we can submit and follow up on pre-authorizations as part of our service package.

Q: What happens if a patient’s insurance doesn’t verify?
A: If we can’t confirm benefits through the portal or over the phone, we’ll notify your office immediately so you can decide how to proceed.

Q: How does billing work?
A: We charge a flat monthly fee that fits the needs of your office! Looking for just a per-patient option? Shoot us a message and we’ll set up a billing plan that works for you.